CLOSING DATE:  September 5, 2023

GENERAL JOB DESCRIPTION　　

The successful part-time Library Assistant I for this position will be passionate about providing courteous customer service at the circulation desk and throughout the library, be highly enthusiastic about being part of the team and assisting with shelving and processing of library materials. The candidate will be comfortable with technology and providing basic computer assistance.  Part-time pay rate is $21.76 - $27.58 hourly.

ABOUT US/WHO WE ARE

Montgomery County Public Libraries provide lifelong learning, informational, recreational and entertainment opportunities to a diverse population. We serve a diverse population of residents and communities, in-person, in the community and virtually. Montgomery County Public Libraries embraces and maintains an environment of inclusion, diversity, and respect for coworkers and customers. Whether working directly with customers or behind the scenes, we are a learning organization that is committed to excellence is service creating a more equitable and just society which enriches our lives.

ABOUT YOU/WHO YOU ARE　

If you excel in the areas of communication and customer service and want to work in a fulfilling, team-oriented, innovative environment…this is the job for you! 　

Are you looking for an opportunity to make a positive difference in the community? Are you

• Energetic, enthusiastic, hard-working and a self-motivated team player?
• A genuine people person who enjoys interacting with people on the telephone and in person?
• Passionate about delivering extraordinary, memorable customer service experiences?
• A great communicator and a patient listener who takes the time to understand customer service needs?
• A practiced problem-solver using empathy and commonsense in solving problems and decision making?
• Technologically savvy; possess skills and knowledge of personal computers used in a work setting, Microsoft Office software (Word, Excel, PowerPoint, Teams, and Publisher), or social media?
• Interested in being part of an organization that empowers staff to achieve success and assists them to improve upon their individual development?

Additional Employment Information:　

THIS RECRUITMENT WILL GENERATE A 6-MONTH ELIGIBLE LIST TO FILL CURRENT AND FUTURE VACANCIES FOR THE PART-TIME LIBRARY ASSISTANT I POSITIONS AT ALL BRANCH LOCATIONS.　

Bilingual individuals are encouraged to apply. Candidates from traditionally underrepresented communities are encouraged to apply! We offer a friendly, collaborative work environment and the generous Montgomery County, Maryland benefits package.　

Montgomery County Public Libraries schedules staff to meet customer service needs. Staff is expected to be available to work evening, day, and weekend hours, as scheduled. Branch assignments are made based upon customer service needs.

OHR reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position/IRC.

Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to OHR@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on Eligible List as a "Lateral Transfer" candidate and may be considered for interview.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Experience: One (l) year of library assistance work comparable to that of Library Desk Assistant.

Education: Completion of high school.

Equivalency: An equivalent combination of education and experience may be substituted.

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas: 　

1. Experience providing direct customer service in a busy setting.
2. Experience using an integrated library system.
3. Experience using a computer in a work environment.
4. Experience learning quickly and adapting to changes and completing formal and informal training necessary to support change.
5. Experience working as part of a workplace team and working cooperatively with others while maintaining effective working relationships with co-workers, supervisors, and the public.