CLOSING DATE: October 11, 2022

Are you an experienced customer service supervisor looking for new challenges in a stimulating and supportive environment? Join us to begin your next great adventure!  We are offering an exciting opportunity for you to join Montgomery County Public Libraries on our journey to transform and provide excellent library services for the diverse residents of Montgomery County.

If you excel in the areas of communication, staff development and training, customer service and want to work in an innovative and inclusive environment, this is the job for you. Our Branch Assistant Supervisors (Library Assistant Supervisor) lead and support staff, serve as systemwide trainers and participate as members of planning and implementation workgroups.

Who we are:

• We serve a diverse population of residents and communities from 20 physical branches. Our award-winning Outreach team strives to meet our customers where they are.
• We have a strong virtual presence – on our website, in social media and through virtual programming
• We love to leverage the tried and true by experimenting with new things- like an open-source ILS.
• At Montgomery County Public Libraries, we embrace and maintain an environment of inclusion, diversity, and respect for your coworkers and customers. Whether working directly with customers or behind the scenes, we are committed to service that aids in creating a more equitable and just society for all people.
• As a manager/supervisor of unionized employees, this position has a responsibility for fostering a positive labor relations environment based on mutual trust, respect, and cooperation.

In this role you will:

• Ensure delivery of excellent customer service by guiding staff and implementing policies and solving problems
• Serve as a member of a branch management team, participating in planning and organizing the work of the branch
• Lead or assist in the day-to-day operations of a library branch
• Serve as an on-site supervisor, leading, training, evaluating as well as coaching and mentoring staff
• Develop, provide, and evaluate training to a diverse staff, throughout the Department
• Respond directly to customer concerns, suggestions, and complaints
• Serve on workgroups and committees designed to encourage communication and problem solving across all levels of the organization

You are:

• Flexible, adaptable, and eager to implement change to better serve our communities
• Able to communicate effectively with diverse audiences through a variety of platforms
• Ready to grasp new technologies and train staff to use these technologies
• Comfortable developing, presenting, and evaluating training, virtually and in person
• An empathetic listener who enjoys understanding and responding to the needs of customers and staff
• Ready to understand the part your branch plays in the Department and the role the Department plays in County government.

Hours for this position are:

Library hours of operation are 7 days a week including nights, days, and weekends. Employees are expected to be available for work during these times. Individual schedules, including nights and weekends, will vary based on branch operational needs.

This position requires the ability to attend meetings or perform work at locations outside the office.

About Montgomery County:

Montgomery County is Maryland's most populous jurisdiction with some of the nation’s most diverse cities within 497 square miles of land area. Approximately 1 million people live in Montgomery County and 7 million tourists visit every year. Over 160,000 students are enrolled in the County’s 209 schools. We are adjacent to the nation's capital, Washington, D.C.

To apply:

To apply for this position, you must first register for an online AccessMCG Extranet account. The application process can take up to an hour as you answer the qualification questions. See the "How to Apply" tab at https://www.montgomerycountymd.gov/HR/Recruitment/MCGCareers.html 

Experience: Three (3) years of relevant support work in a library or other similar setting, one (1) year of which must have been comparable to a Library Assistant II.

Education: Completion of high school.

Equivalency: An equivalent combination of education and experience may be substituted.

Physical Ability: Ability to perform light physical effort, such as keyboarding, standing, or staying in place for long periods of time and lifting, carrying and/or moving library materials weighing twenty (20) pounds regularly, and up to fifty (50) pounds, as required.

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas:

1. Proven experience leading diverse teams.  Emphasis on developing and motivating staff by creating a culture of open communication, coaching and/or supervising personnel, including providing input to or creating performance evaluations and staff schedules.
2. Experience leading meetings, creating agendas, and/or developing training materials.
3. Providing customer service and resolving complex customer service issues in a library setting; being person in charge in absence of a manager or supervisor.
4. Technology experience to include knowledge of Integrated Library System (ILS), office equipment, mobile apps, MS Office software and troubleshooting computer hardware and peripherals.